Account Supervisor - CRM – Toronto, Canada | Contract

We are seeking a talented Account Supervisor with 3+ years of experience to work onsite with our client for a duration of one year.

For two of the five days, you'll need to work onsite with the account client in Mississauga.  The remainder of the days will be worked onsite in downtown Toronto.


  • Direct and dedicated management of client's retail CRM (email and direct mail channels) programs
  • Develop and manage client relationships
  • Owns daily client communications and directs staff and other functional departments (including analytics, data, creative & production)
  • Supervises project briefs and writes creative briefs
  • Ensure service levels and tactics are keeping with strategic goals and that service levels are met
  • Communicate reports, results, and proposals to client

Team Management:

  • Formulate account specific service tactics, utilizing team orientation
  • Manage the team’s account service effort and increase efficiency of programs
  • Build team dynamic and chemistry across the day-to-day associates

Agency-Side Responsibilities:

  • Lead development of new creative; work with Creative department and ensure that creative is on target with existing plan
  • Strong understanding of the creative development process
  • Extremely organized/strong project management skills with a tremendous recall for day-today
  • Excellent communication skills, must communicate across
  • Solid understanding of direct marketing
  • Able to solve complex problems and issues


  • 5+ years of experience in an account services position, with agency experience
  • Must have CRM experience
  • QSR, or automotive experience would be ideal

This need is immediate, so please apply now if your skills match up!

Please apply for this position through our Online Registration System.

We appreciate your interest but due to time constraints we can only contact candidates in consideration. Creative Niche is dedicated to matching outstanding communication, design and interactive professionals with the right companies. If you are not contacted for the current role(s) for which you have applied, please be confident that your application will be electronically filed for future searches.

In accordance with the Accessibility for Ontarians with Disabilities Act, Creative Niche welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process for Ontario jobs. To request an accommodation, please contact Creative Niche.

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